1. Acceptance of Terms
By accessing and using Kirim.AI services, you agree to be bound by these terms and conditions. If you do not agree to these terms, please do not use our services.
These terms apply to all users, including visitors, customers, and content contributors. By using our services, you represent that you have read, understood, and agree to be bound by all terms contained in this document.
2. Service Description
Kirim.AI provides an artificial intelligence platform that enables businesses to:
- • Automate business processes with customizable AI agents
- • Integrate multiple AI agents for complex workflows
- • Analyze data and provide actionable business insights
- • Improve operational efficiency through intelligent automation
- • Provide AI solutions tailored to specific business needs
- • Deliver real-time analytics and reporting
- • Provide APIs and integrations with existing systems
Our services are designed to help organizations of all sizes adopt AI technology to improve productivity and operational efficiency.
3. User Accounts
3.1 Account Registration
To use our services, you must:
- • Be at least 18 years old or have permission from a legal guardian
- • Provide accurate, complete, and current information
- • Maintain the security of your account credentials
- • Be responsible for all activities that occur under your account
- • Have legal capacity to enter into contracts
3.2 Account Security
You are responsible for:
- • Maintaining the confidentiality of passwords and login information
- • Using strong and unique passwords
- • Enabling two-factor authentication when available
- • Immediately reporting unauthorized account use
- • Regularly updating account information
- • Not sharing account access with others
3.3 Account Suspension and Closure
We may suspend or close your account if:
- • There is a violation of terms and conditions
- • Suspicious or potentially harmful activity occurs
- • Requested by legal authorities
- • Extended period of inactivity
4. Permitted Use
You are permitted to use our services for:
- • Legitimate and legal business purposes in accordance with applicable law
- • Internal company process automation and workflows
- • Data analysis and business intelligence for decision making
- • Integration with existing systems you own or manage
- • Internal solution development for your organization
- • Team training and education about AI technology
- • Research and development within your business scope
All use must comply with laws and regulations applicable in your jurisdiction and Indonesia.
5. Prohibited Use
You are prohibited from using our services for:
- • Illegal activities or violations of applicable law
- • Distributing malware, viruses, or other harmful code
- • Reverse engineering, decompilation, or disassembly
- • Accessing systems or data without proper authorization
- • Disrupting or damaging service infrastructure
- • Violating intellectual property rights of others
- • Distributing offensive, harmful, or illegal content
- • Spamming or sending unsolicited mass communications
- • Using services for direct competition with Kirim.AI
- • Reselling or redistributing services without permission
6. Intellectual Property Rights
6.1 Platform Ownership
All intellectual property rights in the Kirim.AI platform, including but not limited to:
- • Source code, AI algorithms, and machine learning models
- • Interface design, user experience, and system architecture
- • Documentation, tutorials, and training materials
- • Trademarks, logos, and brand assets
- • Databases, data structures, and methodologies
Remain the exclusive property of Kirim.AI and are protected by intellectual property law.
6.2 User Data
You retain ownership of data you input into our system. However, you grant us a license to process that data to provide services, including:
- • Processing and analyzing data to generate outputs
- • Storing data for backup and recovery purposes
- • Using aggregated data for service improvement
- • Sharing data according to your instructions
6.3 Feedback and Suggestions
Any feedback, suggestions, or ideas you provide to us become the property of Kirim.AI and may be used for product development without compensation to you.
7. Payment and Billing
7.1 Service Fees
- • Subscription fees paid in advance according to selected plan
- • Prices may change with 30 days advance notice
- • Payment in Indonesian Rupiah (IDR) unless otherwise agreed
- • Applicable taxes added according to regulations
7.2 Refunds and Cancellation
- • Cancellation available anytime with written notice
- • Pro-rated refunds for unused periods
- • Refund processing takes 7-14 business days
- • Setup fees are non-refundable
8. Service Availability
8.1 Service Level Agreement
- • Target uptime: 99.9% per month
- • Scheduled maintenance notified 48 hours in advance
- • Emergency maintenance may occur without notice
- • Compensation provided if SLA not met
8.2 Technical Support
- • 24/7 support for enterprise customers
- • Business hours support for standard customers
- • Multiple channels: email, chat, and phone
- • Knowledge base and self-service documentation
9. Limitation of Liability
9.1 General Limitations
To the extent permitted by law:
- • Kirim.AI is not liable for indirect, incidental, or consequential damages
- • Our total liability is limited to 12 months of subscription fees
- • We do not guarantee specific results from AI agent use
- • Users are responsible for business decisions based on AI output
9.2 Disclaimer
Services are provided "as is" and "as available" without any warranties, including:
- • Warranties of merchantability or fitness for particular purpose
- • Guarantee that services will meet your specific needs
- • Guarantee of accuracy, completeness, or reliability of AI output
- • Guarantee that services will always be available or error-free
10. Service Termination
10.1 Termination by User
You may terminate services anytime by:
- • Providing 30 days written notice
- • Completing all payment obligations
- • Exporting required data before closure
10.2 Termination by Kirim.AI
We may terminate services if:
- • Material violation of terms and conditions occurs
- • Payment is overdue for more than 30 days
- • Service use endangers systems or other users
11. Governing Law
11.1 Jurisdiction
These terms and conditions are governed by and construed in accordance with the laws of the Republic of Indonesia without regard to conflict of law principles.
11.2 Dispute Resolution
Any disputes will be resolved through the following stages:
- • Direct negotiation between parties for 30 days
- • Mediation through mutually agreed mediator
- • Arbitration at Indonesian National Arbitration Board (BANI)
- • Central Jakarta District Court as last resort
11.3 Language
This document is created in English. If there are translations in other languages, the English version will be the primary reference in case of interpretation differences.
12. Contact Us
For questions about these terms and conditions, please contact:
Legal Department
Email: legal@kirim.ai
Phone: +62-851-7120-0271
Office Address
Kirim AI, Inc.
Tasikmalaya, Indonesia
Business hours: Monday - Friday, 09:00 - 17:00 WIB
We will respond to your inquiry within 2 business days.